FREQUENTLY ASKED QUESTIONS


 

WHAT IS YOUR SHIPPING POLICY? 

FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES are calculated based on your cart total as follows: 

Cart Total From
To
Standard Shipping
2-Day Shipping
Overnight Shipping
International Shipping Charge
$0.00
$49.99
$9.99
$11.99
$19.99
$46.85
$50.00
$74.49
$14.99
$16.99
$23.99
$83.90
$75.00
$99.99
$18.99
$21.99
$24.99
$98.71
$100.00
$149.99
$21.99
$37.99
$57.99
$133.27
$150.00
$199.99
$49.99
$74.99
$99.99
$148.09
$200.00
$499.99
$57.99
$83.99
$125.99
$246.84
$500.00
$999.99
$75.99105.99$149.99$357.99
$1,000.00
Plus
$99.99
$149.99
$199.99
$493.71

Large Size Products and Crating Policies 

Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.  All additional Crate fees are included in the product total.

  • Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
  • Crate for MetalPrints over 40x60 $20.00 (required)

Products over 40" long that are shipped flat may require freight shipping, 

We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

APO shipping is charged full cost and sent via USPS.

Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.

We are not responsible for duties and taxes required for international shipping.

Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.

FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:

Cart Weight
Ground Shipping
Expedited 2 Day Shipping
Up to 5LBs
$ 9.95
$19.95
5 - 10 LBs
$15.95
$29.95
10-15 LB
$19.95
$39.95
15 LB +
$29.95
$49.95

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

  • We do not accept returns; all sales are FINAL.
  • We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
  • If your prints arrive damaged, please keep all packaging and contact us with your order number for further instructions.

CAN I CANCEL MY ORDER?  

All print sales are final. Please contact us as soon as possible if you need to cancel your order.  

HOW LONG DOES IT TAKE TO PROCESS A REFUND?  

Processing a refund can take up to 7-10 business days.  

HOW DO I RETURN MY PACKAGE?  

For a refund or replacement, please email us

WHO TO CONTACT?  

You can reach out at any time by email.  

HOW CAN I KEEP UP WITH YOUR NEW WORK? 

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter! You can also follow us on our social media pages as we are constantly posting about new work! 

WHAT PRINT SIZE SHOULD I CHOOSE? 

Deciding on the size of the print you are going to purchase can be daunting at times. However there are a few ways to make the decision easier. 

Measure Your Wall Space

First and foremost, if you haven't already, we highly suggest measuring the wall space that you are planning to hang the print. A general rule of thumb for hanging artwork over a piece of furniture: you don't want the print to be wider than the furniture.

Tip: Map it out!

Once you know the dimensions of your wall space, take a look at the print size options for the image you are planning to purchase. Using painters tape, measure and mark out a couple different print sizes on your wall, so you can see exactly how much space the print is going to take up, and whether or not that size looks right for your space. This step alone is super helpful in making your decision on how large a print you should purchase. You can also simply cut our pieces of paper to match your print size and tape these to your wall to preview how your purchase will fit that space.

Virtual Tool

Another excellent tool that will help you decide on a size is the "Wall Preview" tool. Simply click on the wall preview box and you will be able to see how different print sizes look in various rooms. You can even change the color of your wall to match the paint color on your wall, so you can see if the print will be an excellent addition to your home decor.

Frame Size vs. Print Size

One thing to bear in mind: if you are planning to order a framed print, the finished framed size will be larger than the print size. The framed size will depend on the mat and frame you choose. For example, if you chose a 16 x 24 print with a two inch mat and a one inch frame, the finished framed size will be 22 x 30 inches.

Jonathan's Tip

Don't be afraid to go big! Large prints can make a statement on your wall, and have great visual impact. So don't be intimidated by the process; embrace it and have fun. Remember that soon you will have a spectacular image hanging in you home that will bring a smile every time you look at it, each and every day, every week and every passing year.......enjoy!

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